Responsible Gambling Policy

We take responsible gambling seriously. We want you to enjoy play in a safe, controlled way, so we provide clear tools and support to help you manage your activity. Below you will find the main protections we offer, how to set limits, and where to get help if you need it.

Player protection principles

We aim to keep play safe and transparent. We train our teams to spot risky behaviour, use secure processes for identity and affordability checks, and protect your personal data. Our focus is on preventing harm through straightforward limits, timely intervention and clear communications.

Activity-control tools

You can manage your account with a range of built-in controls. These include deposit and loss limits, session time-outs, reality checks and self-exclusion options. Tools are available in Account Settings under Responsible Gaming and can be adjusted at any time or via customer support.

Deposit limits

Set limits to control how much you can add to your account. Our published defaults include daily, weekly and monthly caps, and you can choose a lower limit if you prefer. If you need a permanent change or a lower cap, contact support and we will help apply it.

Loss limits

Loss limits let you cap the amount you can lose over a set period. Options include daily, weekly and monthly loss limits. These limits are designed to help you keep gambling within an affordable range and are applied immediately after confirmation.

Time limits and session controls

Use session time-outs and reality-check reminders to monitor play. You can set automatic reminders after 30, 60 and 90 minutes, or apply a session limit from 15 minutes up to 24 hours. Short breaks and regular checks are effective ways to maintain control.

Self-exclusion

Self-exclusion is available for 1, 3, 6 or 12 months, or permanently. A 7-day cooling-off period may apply before self-exclusion starts. While excluded, you will be blocked from depositing and accessing your account. We also participate in national self-exclusion schemes to help extend protections across multiple operators.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, borrowing money to gamble, neglecting work or family, hiding gambling activity, or feeling restless when not playing. If you notice these changes in yourself or a friend, take steps to reduce play and seek support.

Tips for maintaining control

Set clear budgets, use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or under the influence, and keep a record of time and spend. Ask customer support to apply lower limits or take a temporary break if you feel your control slipping.

Professional help and support organisations

If you need extra help, contact recognised organisations for confidential advice. In the UK these include GamCare, the National Gambling Helpline and Gambling Therapy. You can also register with national self-exclusion schemes for broader protection. If you are in immediate distress, please seek local emergency services.