Winplace Casino Privacy Policy
This Privacy Policy explains how we collect, use and protect the personal data you provide when you create an account, make transactions or use our site and apps. We take your privacy seriously and set out below the types of information we hold, how we process it, the choices you have and the measures we use to keep your data secure.
Types of data we collect
Personal data
When you register or verify your account we collect personal information such as your name, date of birth, email address, postal address and copies of identity documents when required for verification. This information is used to confirm your identity and to meet our legal obligations.
Technical data
We collect device and technical information including IP address, browser type, device identifiers, operating system, language settings and log data. This helps us deliver and improve the site, detect fraud and provide a consistent experience across devices.
Transactional and activity data
We record deposits, withdrawals, bet and play history, payment method details and other transactional records. We also store user activity data such as game sessions, session length and interaction logs to support account management, dispute resolution and responsible gaming checks.
How we use your information
We use personal and technical data to operate your account, process payments, verify identity, prevent fraud, comply with legal and regulatory obligations and to provide customer support. Transactional and activity data are used for account statements, resolving queries and monitoring for problem gambling. Where we rely on consent, you may withdraw it at any time.
Data protection practices
We protect data using industry standard technical and organisational measures including encryption in transit, access controls, secure storage and regular security reviews. Access to personal data is limited to authorised staff and service providers who need it to perform their tasks. We retain information only as long as necessary to fulfil the purposes described or to meet legal obligations.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support authentication, measure site performance and show relevant content. Cookies are classified as essential, functional, performance and advertising. You can manage cookie settings in your browser or via the cookie settings tool on our site. Disabling certain cookies may affect site functionality.
User rights
You have rights to access, correct, restrict or delete your personal data, and to request data portability where applicable. You may also object to certain processing, including direct marketing. To exercise these rights use your account settings or contact our data protection team.
Access, correction and deletion of data
To request access, correction or erasure, sign in to your account and follow the privacy controls or contact [email protected]. We will respond to verified requests in line with applicable law and may ask for proof of identity before making changes.
Information sharing and third parties
We share data with payment processors, identity verification providers, fraud prevention services and other trusted partners to deliver our services. We require third parties to process data securely and only for specified purposes. We may also disclose data where required by law or to protect our rights.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be notified via the site or email. Your continued use of our services after changes indicates your acceptance of the updated policy.